tickets

terms…

Purchased tickets are non-refundable, non-transferable & non replaceable.

However, if a show sells out completely, we will be happy to try to re-sell the tickets on to another customer on your behalf. If we are able to re-sell the tickets for you, we will then refund the face value of the tickets.   (The booking fee is non-refundable)

The only other circumstance that you will be refunded, is if a show is cancelled.

buy early…

Many of our shows sell out before the night, so we strongly advise that you purchase your tickets in advance to avoid disappointment. Many of the recent shows have surprised us, that they have sold out so quickly. The Brook Accepts all major credit and debit cards.

box office hours…

Box Office Hours are 1.00pm-7.00pm Monday to Saturday for telephone or walk in sales. You can also walk in any other time that we have a show on from 7.00pm – close

online sales …

book_tickets1-1Wherever you see this button you can click it and it will take you to a secure site which deals with our online ticketing. They are “virtual” tickets, meaning that you will be given a confirmation number. Bring the email with the confirmation number with you to the venue on the night, along with suitable identification. When you arrive at the The brook, we will match your name and number to the list that we have. One good feature about this service, is that you can re-allocate tickets, so if you buy a group of tickets, you can re-allocate them to the different members of the group. This may be useful if you would like to arrive separately.

If a show is not available online, it may not be completely confirmed, check with the venue on 023 8055 5366.

As with all online ticket sales, there is a booking fee, but we thought that this company offered the best deal to our customers. We at the Brook hope that you enjoy this new, hassle free method of buying tickets for our events.

Note – you can not collect your tickets until the evening of the show!!

telephone booking box office…

(023) 8055 5366 Box office hours are 1pm to 7pm Monday to Saturday. Bookings by telephone can be picked up during box office hours, anytime after the booking has been made, or they can be picked up on the night of the show.

credit cards…

For credit card bookings add 50p per ticket. (We get charged for this)
Visa
Mastercard
Sorry No American Express!

debit cards…

For debit card bookings add 50p per transaction (i.e. One 50p regardless of ticket quantity, we get charged for this).
Maestro
Switch
Solo
Barclays Connect

postal bookings…

Please fill in this form :: and send it and a cheque to;

Tickets The Brook 466 Portswood Road Portswood Southampton SO17 3SD

For orders by cheque Make the cheque payable to Stage 4 Limited. Add 50p to the total cost. Don’t forget to give your name and telephone number and state what it is you would like to purchase. If you would like the tickets sent to you please enclose an SAE, If not, you can pick your tickets up at the box office on your way in to the show.

If you don’t enclose an SAE, we will hold the tickets at the box office for collection on the night of the show.

other ways to book…

You can actually walk into The Brook any time that we are open and buy tickets with hard cash! Or with any of the methods above.

on the door on the night…

If there are still tickets available, they can be purchased at the box office on the night of the show.

Refunds…

What if I can’t go to a show?

Purchased tickets are non-refundable, non-transferable & non replaceable.

However, if a show sells out completely, we will be happy to try to re-sell the tickets on to another customer on your behalf.  If we are able to re-sell the tickets for you, we will then refund the face value of the tickets.   (The booking fee is non-refundable)

What do I do if a show gets cancelled?

If you bought tickets on-line from, you should have received an email from them informing you that the gig has been cancelled and your tickets will be refunded.

If you bought the tickets from us at the box office, and we are holding the tickets, you will get a call from us on the number that you left when you booked the tickets to arrange a refund or exchange. If you are holding the tickets, you should contact the box office to arrange a refund or an exchange.

If the tickets are for an outside promoter show, and you have bought your tickets from another outlet, e.g. The Guildhall or SeeTickets, you should contact the seller direct.