Other Information

Disabled Access…

We have a wheelchair-friendly front door and a disabled toilet downstairs.  We are regularly visited by wheelchair users.  If you have any comments to make please write to us or you can chat to one of the staff or managers when you visit The Brook.  Most of the changes that we have made to The Brook, have come from customer suggestions.  If you don’t tell us – we won’t know.  If you would like to know more, give the box office a call.

Smoking Policy…

In compliance with current UK law, The Brook has a strict no-smoking policy.  You may smoke outside the building at the door-staff’s discretion.  If you smoke outside, please smoke away from the entrance, we have painted lines to smoke behind to keep you away from the front door.  It is really unpleasant for non-smokers to walk through a cloud of smoke when coming to the front door.

E-cigarettes

Unfortunately, like many businesses we do not allow electronic cigarettes to be used inside the venue – it is a low light-environment and hard for us to see, however you are aloud to use e-cigarettes in our box office / foyer area.

Age Policy…

The Brook is an eighteen plus venue, although youngsters of fourteen and upwards can come to shows if accompanied by an adult over the age of twenty one.

No more than two fourteen plus per adult.

Sometimes we do shows where our age policy is different. It will be stated on the listing of the show. i.e. Sometimes we do 14+, 16+ or 11-17 – Un-accompanied shows.

Please note that on the advice of Southampton Police – we only accept Passports or Photo Driving Licences as acceptable proof of age to buy alcohol. We do NOT accept any other form of age identification. We do NOT accept any national proof of age scheme cards. If you are lucky enough to look young – you will need I.D. If you are not sure – phone us before purchasing your tickets.

Under 16′s MUST be off the premises by 12 Midnight.

If you are bringing under 18′s with you, we accept any form of I.D. for them.

Under 18′s will not be admitted to Comedy Nights (unless age is stated on the show), as we feel the content provided by some of the comedians is not suitable for minors.

Acceptable Behaviour…

The Brook prides itself on being a trouble free venue. We do not tolerate any un-acceptable behavior. We strive to make a safe, friendly atmosphere for our customers, staff, bands and door staff, whilst giving them a rocking good time.  On the rare occasion that someone is ejected from the building, there will be no refunds.

Parking…

There is plenty of street parking on Portswood Road and in the Industrial Estate behind us. We have a good relationship with our neighbours, and the People who run the industrial units behind us do not mind our customers using their car parks in the evenings. Despite this – the road is used by large lorries 24hours. Don’t park on the corners, don’t block gates. Or we may have an irate lorry driver interrupting the show – reading out your number plate!

Do not leave your car overnight in anyones car park. They may clamp it or remove it. If you are planning to leave your car overnight, leave it in normal street parking (watch out for permit parking) or ask the doorstaff if you are not sure!! Clarke Lane’s car park is available in the evenings, they clamp cars between the hours of 7:00am and 7:00pm, so you can park there during a show – but don’t leave your car!

We have a good relationship with local Police, and their advice is as with any city centre, do not leave anything valuable on show in your car when you park it. On the rare occasions when there has been a break in, it is when someone has left their mobile phone on the dashboard – and the kids just can’t resist.

Opening & Show Times…

Opening times and showtimes vary, depending on the day, the artist, and whether there is a support or not. The times shown below are given as a rough guide and may be subject to change. Please check the times when you book your tickets. To avoid disappointment buy your tickets in advance and get here early. The Brook can not be held responsible if the band starts early (or late!!!). If you are late we may make you stay behind to stack chairs and write 100 lines!!!!

These times are a rough guide only as each show and act are different!!!

Mon-Thu – Doors @ 8:00pm – Main Act on @ 9:00pm Close 11:30pm/12:00am
Fri-Sat  - Doors @ 8:00pm – Main Act on @ 9:00/9:15 Close @ 12:00am
Sun – Doors @ 7:30pm – Main Act on @ 8:30 Close @ 11:00pm/11:30pm

Occasionaly we will run to 1:00am – this will be noted individually on a show’s listing

Bars will close promptly half an hour before closing

Box Office Hours are 1pm-7pm Monday to Saturday (023) 8055 5366