Please Read Regarding Reschedules & Refunds…
If a date changes from the date that you originally purchased and the new date is not convenient, you can request a refund, this is our normal policy.
You must do this in good time. You cannot do this retrospectively (must be before 3pm on the day of the show). If you contact us after a show, unfortunately there is nothing that we can do, the money has gone.
If you can’t make it to a show for the reason listed above, online ticket refunds via Ticketweb may be requested in the link below. You will need to explain why you are requesting a refund. Follow this link to request a full refund from TicketWeb. Then look for “Submit a Request”.
My card has expired – how do I get my refund? (TicketWeb)
If your expiry date has changed on your card, the delay will be increased further. The increase in delay is security related, and is there to protect you and your money.
Other Ticket Outlets
TicketWeb is the official seller for The Brook’s tickets, either from TicketWeb‘s website, or via the box office at The Brook. For Vinilo Record Store – “Out-Store” shows, all tickets are sold through the Vinilo Record Store’s Website. AGMP Shows, maybe sold through AXS, Dice, Eventim, Gigantic, See, as well as TicketWeb. If you are wanting and a ticket and you are not sure, ask us a question to check. If you have purchased a ticket via a different ticket outlet you would need to contact the particular ticket outlet that you purchased from if you can’t make the new date. The Brook is not sure of the “Other Outlets” Refund Policy.
For tickets purchased from The Brook box office directly, please contact the box office using the contact form on our website or you can phone the box office during box office hours. If you are holding the physical tickets (printed at The Brook), we will ask you to send us a photo of your barcodes torn in half, this will save you having to post your physical tickets to us.
Please note – Refund requests can only be accepted up to 3:00pm on the day of the show!
If it is a weekend night, and an online ticket, you should use The Brook’s contact form rather than TicketWeb‘s form. In this circumstance, the booking fee cannot be returned as it has to be processed by The Brook in time for the show.
If you fill in TicketWeb‘s online form for internet purchased tickets in good time before the show, the booking fee will be returned by TicketWeb.