What do I do if a show is postponed?
Your tickets are automatically transferred and valid for the new date. If you can make the new date you don't need to do anything, just pop it in your diary and arrive on the new date. See you on the dancefloor!!
If you can't make the new date - Where did you purchase your tickets?
On-line from TicketWeb
If you bought your tickets on-line from Ticketweb, then you need to request a refund using the form HERE.
Box Office By Phone
If you bought your tickets from The Brook's Box Office by telephone, you can call the box office during box office hours, you will need to have the card that you purchased the tickets handy. If the tickets were purchased a while ago, the box office may not be able to complete the refund as the banks have tightened up regulations on puchases over 30 days ago, so it may need to be elevated on to Brook management which may cause a short delay, we will try to make it as quick as we can.
Box Office bought at the Box Office (You hold the tickets)
If you bought your tickets directly at the box office and you hold the tickets, you will need to drop them back and sort the refund or post them back with contact details so we can call you to sort the refund.
Outside Ticket Vendor
On some shows where an outside promoter has set the show up, they may have put tickets on other outlets like Skiddle, Gigantic, See, Dice etc... If this is the case, you would need to contact the seller directly as we have no control of this. Maybe you should buy from us?
Oh No - I am stuck!!
If you get stuck, you can ask for advice from us by filling in a contact form on The Brook's Website.
If you can't make the new date - Where did you purchase your tickets?
On-line from TicketWeb
If you bought your tickets on-line from Ticketweb, then you need to request a refund using the form HERE.
Box Office By Phone
If you bought your tickets from The Brook's Box Office by telephone, you can call the box office during box office hours, you will need to have the card that you purchased the tickets handy. If the tickets were purchased a while ago, the box office may not be able to complete the refund as the banks have tightened up regulations on puchases over 30 days ago, so it may need to be elevated on to Brook management which may cause a short delay, we will try to make it as quick as we can.
Box Office bought at the Box Office (You hold the tickets)
If you bought your tickets directly at the box office and you hold the tickets, you will need to drop them back and sort the refund or post them back with contact details so we can call you to sort the refund.
Outside Ticket Vendor
On some shows where an outside promoter has set the show up, they may have put tickets on other outlets like Skiddle, Gigantic, See, Dice etc... If this is the case, you would need to contact the seller directly as we have no control of this. Maybe you should buy from us?
Oh No - I am stuck!!
If you get stuck, you can ask for advice from us by filling in a contact form on The Brook's Website.
with What do I do if a show is postponed?, T. Rextasy
May 16, 2026
9:00 PM
BST
(Doors: 7:30 PM)
This Show has been Postponed Here is a message from the band. “Sadly, Danielz has had a retinal eye detachment, and due to the surgery and recovery period, the gig at The Brook in Southampton on 16th May has had to be postponed. All tickets purchased for this gig will be valid for Saturday 12 […]