Venue Accessibility

Access to the venue

Access is via a wheelchair-friendly gentle slope leading to the main entrance (the paving outside is a little wobbly, so please do take care. Our staff are always happy to help if needed). From here, there is level access to the box office, where our team can assist you with purchasing or collecting tickets.

Main Auditorium

The main auditorium is located downstairs and is accessed via a wide entrance with outward-opening double doors. Our staff can assist you in finding a comfortable and suitable area so you can enjoy the gig fully, if required.

Bar access

There is level access to the bar. Our team are happy to help with taking your order and payment and, if needed, can bring drinks over to you.

Upstairs viewing gallery

We also have an upstairs, balcony-style viewing gallery with tables and chairs. This area is accessed via 19 steps and does not have wheelchair access. If the people you are attending with are able and happy to assist you up and down the stairs, we can facilitate this. They must remain sober enough to do so safely.

Toilets

An accessible toilet with wide access doors is located in the main downstairs foyer, approximately 11 metres from the auditorium. It has level access, plenty of internal space, and includes an accessible hand dryer and flush chain.

The Brook has an Ampetronic C Series induction loop installed. We call it Rachel’s Loop.

A customer called Rachel got in touch via our website to ask if we could help, as she noticed we didn’t have an induction loop at the time. We looked into it, decided it was something we should have, and got one installed. So now we can say “Yes!”

Because of the unique shape and layout of the building, the loop is concentrated in a specific area above and below the balcony. Please take a look at the map, which shows the coverage and the best places to sit or stand for the clearest reception.

The system is regularly checked to make sure it’s working properly.

We’d really welcome any feedback from anyone who uses Rachel’s Loop, either by chatting to us on the night or via the feedback form on this website.

What is an induction loop?

If you’re not familiar with induction loops, here’s a quick explanation. A hearing induction loop is a system designed to help people with hearing impairments. It works via a loop of wire installed in a specific area. If you use a hearing aid with a T-coil setting, switching it on allows the sound to be sent directly to your hearing aid, helping improve clarity and reduce background noise.

Other Access Services

At the moment, we’re not able to offer additional services such as British Sign Language interpretation, captioning, audio description, or relaxed performances.

There is no designated Blue Badge parking at the venue. However, there is plenty of street parking available on Belgrave Road, as well as in the industrial estates behind the venue. Do not park in Screwfix.

The walk from parking to the entrance is approximately 100–200 metres, depending on where you park.

If it’s helpful, you’re very welcome to pull up at the entrance first and have a quick chat with our door staff. They’ll be happy to advise on the closest and most suitable parking options on the night.

Rail

The closest train stations to the venue are Swaythling and St Denys, both within walking distance (approx. 1 mile). Please note that these are smaller local stations and do not have full step-free access or lifts to all platforms.

For stations with full step-free access, ramps, and lifts to all platforms, we recommend Southampton Airport Parkway or Southampton Central. Both are fully accessible, and the lifts operate 24 hours a day.

Buses

• Bluestar 2
• Unilink U6
• Bluestar App has Bluestar & Unilink Buses on it.

The nearest stop is Sirdar Road, which is approximately 110 metres from the venue.

Taxis

Taxis can drop off and pick up at the dropped kerb on the corner of Portswood Road and Belgrave Road. From here, there is a wheelchair-friendly slope leading to the main entrance.

Uber (Via the app)

West Quay Cars /  Radio Taxis 023 8099 9999

Door 2 Door Cars 023 8039 3939

For late-night shows, taxis and ride-hailing services are often the easiest option, so it’s a good idea to plan your journey home before the show.

The Box Office located at the main entrance to the venue and is fully wheelchair accessible. There is a counter that can be lifted to ensure all ticket purchases are equally accessible. There is no loop system in the Box Office. Tickets can be purchased with cash, debit and credit cards.

Assistance dogs are welcome to the venue and will have access to water, however, please be aware that it can be an extremely loud and busy environment. Please contact us to discuss your needs.

Strobe lighting, lighting that produces stroboscopic effects and smoke machines may be used during gigs in our venue. If you have concerns about any of these elements being in a performance that you are coming to see please contact the Box Office on 023 8055 5366 (Wednesday – Saturday, 1pm – 7pm) who will be able to confirm what effects will be in use.

Please note that this may not be instantaneous as we may need to contact the promoter to get more information. In these circumstances, the Box Office will arrange to call you back.