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Rescheduled events and refunds

If you have purchased tickets for a show which has now moved to a new date and you are unable to attend, you can request a refund. Please note that your purchased tickets are automatically valid for the new date with no further action required.

For tickets bought online

If you bought your tickets online from TicketWeb, then you should request a ticket directly from Ticketweb using this link: https://help.ticketweb.co.uk/hc/en-gb/requests/new?ticket_form_id=360000145874

For tickets bought from other ticket outlets

For some of our shows, especially shows using outside promoters, tickets may have been sold using other ticket outlets. If this is the case, you should request the refund from the point of purchase. (Examples of these type of shows are AGMP shows, Vinilo Record Launches & The Gig Cartel Shows. Examples of some external sellers are Eventim, Gigantic, See Tickets, Skiddle etc…).

Never, ever buy tickets from Social Media or Viagogo as these are impossible to refund!!!

For tickets bought from The Brook box office

If you purchased your tickets from our box office either in person or by telephone, you should contact the box office by telephone during box office hours. When you phone, you should have the card that you used to purchase the tickets handy as we will need it to process refunds. Where we have contact details for you, we will try to contact you about the new date.

If you have any questions, you can use the form below.