All the bits and bobs about buying, refunds, getting here, transport links, eating & sleeping, e-cigarettes, age, acceptable behaviour, parking show-times & terms & conditions,
Many of our shows sell out before the night, so we strongly advise that you purchase your tickets in advance to avoid disappointment. Many of the recent shows have surprised us, in how quickly they have sold out. The Brook accepts all major credit and debit cards.
Box Office Hours
Box Office Hours are 1.00pm-7.00pm Wednesday to Saturday for telephone or walk in sales. You can also walk in any other time that we have a show on from 7.00pm – close
Wherever you see the “Buy Tickets” button you can click it and it will take you to a secure site which deals with our online ticketing. They are “virtual” tickets, you print out the “virtual ticket”, or bring it with you on your phone to the venue on the night, along with suitable identification. When you arrive at the The Brook, we will match your name and number to the list that we have.
Do not be tempted to buy or sell tickets from reseller sites like Viagogo or Stub Hub or any other blaggards, they are not official sellers and it is proving very difficult to obtain refunds. Never-ever buy any tickets on Facebook (for anything!!) . These reseller sites are full of scams, rogues and scallywags and more importantly your tickets will not be valid and you will end up out of pocket and disappointed.
If a show is not available online, it may not be completely confirmed, check with the venue on 02380555366
We like you buying on-line and this is why…
As with all online ticket sales, there is a booking fee, but we thought that TicketWeb offered the best deal to our customers & to us. If you choose to buy on-line, 50p from the booking fee for each ticket comes back directly to The Brook from TicketWeb via their GV.T Venue Restoration Fund Scheme. This enables us to replace broken microphones, fix toilets, replace light bulbs & all the other things that break just before opening the doors!
Note – you can not collect your tickets until the evening of the show!! You have your tickets in your email!!
Our box office number is: 023 8055 5366 Box office hours are 1pm to 7pm Wednesday to Saturday. Bookings by telephone can be picked up during box office hours, anytime after the booking has been made, or they can be picked up on the night of the show.
American Express (but they charge us a big fee – so we don’t like them!)
(Sorry our machines don’t take Electron & Neither does TicketWeb)
Please fill in this form :: and send it and a cheque to;
Tickets The Brook 466 Portswood Road Portswood Southampton SO17 3SD
For orders by cheque Make the cheque payable to Stage 4 Limited. Add £1.00 to the total cost. Don’t forget to give your name and telephone number and state what it is you would like to purchase. If you would like the tickets sent to you please enclose an SAE, If not, you can pick your tickets up at the box office on your way in to the show.
If you don’t enclose an SAE, we will hold the tickets at the box office for collection on the night of the show.
Other ways to book…
You can actually walk into The Brook any time that we are open and buy tickets with hard Queen’s cash! Or with any of the methods above.
On the night…
If there are still tickets available, they can be purchased at the box office on the night of the show.
What if I can’t go to a show?
Purchased tickets are non-refundable, non-transferable & non replaceable.
However, if a show sells out completely, we will be happy to try to re-sell the tickets on to another customer on your behalf. If we are able to re-sell the tickets for you, we will then refund the face value of the tickets. (The booking fee is non-refundable)
What do I do if a show gets cancelled?
If you bought tickets on-line, you should receive an email from the on-line sales team informing you that the gig has been cancelled and your tickets will be refunded.
If you bought the tickets from us at the box office, and we are holding the tickets, you will get a call from us on the number that you left when you booked the tickets to arrange a refund or exchange. If you are holding the tickets, you should contact the box office to arrange a refund or an exchange.
If the tickets are for an outside promoter show, and you have bought your tickets from another outlet, you should contact the seller direct.
Rescheduled Show Refunds see here…
From the M3…
Head south towards Southampton, and follow signs for the M27 eastbound (Southampton & Portsmouth), then continue as below.
From the M27…
Leave the M27 at junction 5, take exit from the motorway roundabout signposted A335 Southampton. The road is called ‘Thomas Lewis Way’, and head towards Southampton City Centre. Go through the first lights, fork left at the second lights, signposted City Centre & Portswood (staying on the A335 Thomas Lewis Way). You pass a Shell petrol station on your right–hand side, then turn right at the next lights (3rd from Motorway) just before Machine Mart, then turn immediate left at the next lights (4th from Motorway). You are now on Portswood Road, The Brook is about 200 yards down this road on the left hand side. Re-cap – Remember the traffic lights. 1) Straight, 2) Left, 3) Right, 4) Left!
We would advise that you park to the rear of the venue on the Belgrave Industrial Estate making sure not to block any part of the road, as lorries come and go at any time of day or night. DO NOT PARK ON THE CORNER!!! If you block the lorries, the show may be interrupted, and you will feel embarrassed!
As with all town parking, make sure that you conceal any valuables. There should be more street parking on Portswood Road, or on the side roads.
From Southampton Central or Southampton Parkway stations: either get a connection to the local stations below or exit the station, jump in a taxi and say “The Brook, Portswood Road please!”
From Swaythling Station…
(Walking) Exit the station and cross over Thomas Lewis Way using the footbridge and head on to Burgess Road, Bear left at Macdonalds on to High Road, this turns into Portswood Road, The Brook is about 200 yards past Machine Mart on the left hand side of the road.
From St. Denys Station…
(Walking) Exit the station on to Osbourne Road South by crossing the footbridge, turn right, past The Dolphin Pub until you reach the main road, St. Denys Road. Turn left and head up the hill until you get to the 2nd traffic lights, by The Mitre pub and Sainsbury’s. Turn right on to Portswood Road, and The Brook will be on the right after a 10 minute walk. If tired on the way you could stop at The Drummond for a swift drink.
Bluestar Bluestar 2
The stop is called “Sirdar Road”.
This is the favourite cab firm of The Brook. If you are into apps – you can get the app below…
Other Taxi Firms…
Radio Taxis (Southampton) Ltd
023 8066 6666
Door 2 Door Cars
023 8039 3939
Bitterne Cars Ltd
023 8043 3000
466 Portswood Road
We are now serving PIES…
The Brook is now offering a hot, selection of tasty pies with all the trimmings thanks to a mouth-watering partnership with expert, award winning pie makers Pieminister, regarded by many to be the ‘Oscars’ of the food world.
Pieminister is also a family-run business based in Bristol where all the pies are made in-house. As the only national British pie company to only use 100% free range British meat Pieminister holds Compassion in World Farming’s Good Egg, Good Chicken and Good Pig Awards for their commitment to animal welfare.
- Moodog: A British beef steak, dry cured bacon & BrewDog 5am Red Ale pie
- Heidi: Somerset goats’ cheese, sweet potato, spinach & red onion
- Free Ranger: Free range British chicken & ham hock pie with leek & thyme
- Fungi Chicken: A free range British chicken, field & chestnut mushroom pie
- Special: Check the Specials Board for delicious guest appearances
All pies are served piping hot with a choice of buttery mash, minted mushy peas and rich red wine gravy. Sides can be topped with crisp shallots and West Country cheddar.
La Baronia Authentic Mexican Restaurant
Why don’t you fly down to La Baronia in Portswood for some fine Mexican food before you come to The Brook?
La Baronia is an authentic Mexican Restaurant in Portswood, which loves food. If you like Mexican cuisine you’ll love La Baronia! Dishes are prepared with fresh, homemade sauces, locally sourced meat, and everything is prepared with absolute care and attention to flavour, quality and presentation. Always a great atmosphere, with live music and salsa nights, washed down with a variety of Mexican Beers and Cocktails, La Baronia is a guaranteed great place to dine.
La Baronia Authentic Mexican Restaurant
29-31 Portswood Road
Mango Thai Tapas Portswood
Why don’t make a night of it and pop to Mango in Portswood for some fine Thai food before you come to The Brook?
Since opening in 2007, this funky beach bar-style cafe has become one of the most renowned restaurants on the south-coast. Although hidden away in Southampton’s boho studenty-quarter, Mango is well known for its vibrant atmosphere and intimate charm that’s encouraged by the selection of Asian trinkets, hand-carved filigree screens, palms and vast murals of elephants and glossy tigers.
Mango’s concept of combining Thai food with tapas-style dining provides diners with the opportunity to enjoy a real variety of the tastes of Southeast Asia together. Everything on the menu is made in-house and freshly prepared to order by the expert team of Thai chefs. It’s a great venue for drinks too, thanks to the strong range of international wine and beer and the Thai-beach- themed cocktail menu with weekend 2-4-1 deals.
Mango has two other Thai Tapas Bars in Southampton: one on Above Bar Street and the other on Canute Road, Ocean Village.
Mango Thai Tapas Portswood
27 Portswood Rd,
The Drummond Arms Portswood
Love pub food? Pop to The Drummond in Portswood for some fine pub food before you come to The Brook?
The Drummond Arms is a proper old fashioned pub literally just up the road from The Brook. It’s the perfect place to meet up at before the gig with a good selection of real ales on tap. The food is proper pub grub – comforting and tasty, and the kitchen is open until 9pm Tuesday to Thursday and 8pm Friday & Saturday.
The Drummond Arms
56 Somerset Road
Fifteen minute walk – One of Southampton’s top curry houses.
023 8058 2770
The Platform Tavern ::
Drive in to Town – Very tasty pub food – lovely individual bar.
023 8033 7232
La Tavernetta ::
Drive in to Town – Lively Italian Restaurant – The best fillet steak in town!
023 8063 5185
Get a list of rooms available from Cheap Rooms here!
Elizabeth House Hotel ::
Short Taxi ride
023 8022 4327
Jurys Inn ::
Short Taxi ride
023 8037 1111
Premier Inn ::
Short Taxi ride
0870 990 6436
Travel Lodge ::
Short Taxi ride
0870 191 1711
In compliance with current UK law, The Brook has a strict no-smoking policy, in-fact we had a no smoking downstairs policy two years before the ban! You may smoke outside the building at the door-staff’s discretion. If you smoke outside, please smoke away from the entrance, we have painted lines to smoke behind to keep you away from the front door.
Unfortunately, like many businesses we do not allow electronic cigarettes to be used inside the main venue – it is a low light-environment and hard for us to see, however you are allowed to use e-cigarettes in our box office / foyer area. Just check in with our door staff at the entrance, before you puff.
The Brook is an 18+ venue, although youngsters of 14 and upwards can come to shows if accompanied by an adult over the age of 21.
No more than two 14+ plus per adult.
Sometimes we do shows where our age policy is different. It will be stated on the listing of the show. i.e. Sometimes we do 14+, 16+ or 11-17 – Un-accompanied shows.
Please note that on the advice of Southampton Police – we only accept Passports or Photo Driving Licences as acceptable proof of age to buy alcohol. We do NOT accept any other form of age identification. We do NOT accept any national proof of age scheme cards. If you are lucky enough to look young – you will need I.D. If you are not sure – phone us before purchasing your tickets.
Under 16′s MUST be off the premises by 12 Midnight.
Under 18′s will not be admitted to Comedy Nights (unless age is stated on the show), as we feel the content provided by some of the comedians is not suitable for minors.
The Brook prides itself on being a trouble free venue. We do not tolerate any un-acceptable behavior. We strive to make a safe, friendly atmosphere for our customers, staff, bands and door staff, whilst giving them a rocking good time. On the rare occasion that someone is ejected from the building, there will be no refunds. If you are there and think someone is being unreasonable, just come and see us at the box office.
Some of our early shows take place during business hours. The domestic street parking around us is mostly permit / 2 hour parking zone, so should be good from 4:00pm, although street parking is limited. The industrial estate is busy till 6:00pm, and until this time the car parks remain private so do not park in them or block any entrances. If you are coming to a show which opens during business hours, we highly recommend public transport, bicycle, voi, taxi, pigeon, stork, teleport etc…. Parking will be in very high demand at this time. See here…
There is plenty of street parking on Portswood Road and in the Industrial Estate behind us. We have a good relationship with our neighbours, and the people who run the industrial units behind us do not mind our customers using their car parks in the evenings. Despite this – the road is used by large lorries 24hours. Don’t park on the corners, don’t block gates. Or we may have an irate lorry driver interrupting the show – reading out your number plate!
Do not leave your car overnight in anyone’s car park. They may clamp it or remove it. If you are planning to leave your car overnight, leave it in normal street parking (watch out for permit parking) or ask the doorstaff if you are not sure!! Clarke Lane’s car park is available in the evenings, they clamp cars between the hours of 7:00am and 7:00pm, so you can park there during a show – but don’t leave your car!
We have a good relationship with local police, and their advice is as with any city centre, do not leave anything valuable on show in your car when you park it. On the rare occasions when there has been a break in, it is when someone has left their mobile phone on the dashboard – and the kids just can’t resist.
Opening Times & Show Times…
Opening times and showtimes at the venue vary, depending on the day, the artist, and whether there is a support on the night. The times shown on our website are given as a guide and may be subject to change. To avoid disappointment, please check the times on the day of the show in case there are any changes.
Where stated, the show time will be the start of the support act if there is one booked, or the main act if no support is booked. If there is a DJ Support, it will be the start of the DJ Set.
Occasionally we will run to 1:00am – this will be clearly advertised on the gig listing.
Bars will close promptly half an hour before closing!
Terms & Conditions
• Once purchased, tickets cannot be re-sold, transferred, exchanged, refunded or returned unless the event is cancelled or moved to another date.
• If an event is cancelled, only the face value of the ticket will be refunded.
• If an event is moved, we will endeavour to contact you using the details you left at the time of booking to offer refund or exchange.
• No duplicate tickets will be issued for lost or stolen tickets.
• No refund will be offered to customers who are refused entry, or ejected for being or appearing to be, under-age, abusive, threatening, drunk or showing any other behaviour that we deem to be anti-social.
• Purchasing of a ticket constitutes acceptance of our terms and conditions.
• The Brook prides itself on being a trouble free venue.
• We do not tolerate any un-acceptable behavior.
• We strive to make a safe, friendly atmosphere for our customers, staff, bands and door staff, whilst giving them a rocking good time.
• On the rare occasion that someone is ejected from the building, there will be no refund.